6 Incredible Ideas To Keep Your Customers!

1. Stay In Touch



Staying in touch with customers on a regular basis is most important.

Offer them a free e-zine subscription. Do not just send affillate ads

be sure to give them articles that they want to read.

Ask customers if they want to be updated when you make changes

to your Web site. After every sale follow-up with the customer to

see if they are satisfied with their purchase.

To see how I followup.



http://www.richardmcginnis.com/recommends/onedollar.htm





2. Friendly Dynamic Web Sites



Do you own Your own website? This is a must!!!

Make it easy for your customers to navigate

your Website. Using javascript to build dynamic

sites.

Have a "FAQ" page on your Website. Explain

anything that might confuse your customers.

Use surveys to find out how make your Web

site more customer friendly.





3. Easy And Free Communication



Make it easy and for your customers to contact you. Offer

as many contact methods as possible. Allow customers

contact you by e-mail. Hyperlink your e-mail address so

customers won't have to type it. Offer toll free numbers for

phone and fax contacts.





4. Teach Your Employees



Make sure employees know and use your customer service

policy. Give your employees bonuses or incentives to practice

excellent customer service. Tell employees to be flexible with

each individual customer, each one has different concerns,

needs and wants.





5. Impress Your Customer



Give your customers more than they expect. Send thank

you gifts to lifetime customers. E-mail them online greeting

cards on holidays or birthdays. Award bonuses or discounts

to customers who make a big purchase.





6. Be Nice



Always be polite to your customers. Use the words Please,

Thank You, and Your Welcome. Be polite to your customers

even if they are being irate with you. Always apologize to

your customers should you make a mistake. Admit your

mistakes quickly and make it up to them in a big way.

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